FAQs

1. How Do I Sign Up for Toolkit?
   To sign up for Toolkit is very easy; all you have to do is go into one of our yards and ask for an application. Once you've filled that out and received your card, you should be able to earn points right away. You should receive your Welcome email with registration link in it one to two weeks after your sign up, which triggers your rewards and sales eligibility.
2. Where can I use my Toolkit membership card?
   Your Toolkit rewards card can be used at all Pick-n-Pull locations.
3. Can I redeem my $20 reward certificate for cash?
   No you may only use your $20 rewards certificate on approved purchases.
4. Can I get a replacement card if it is lost or misplaced?
   No, we are unfortunately unable to replace cards, however you can still earn all your points and take part in sales by either providing your Loyalty card number (if you don't know it, you can obtain it by contacting Toolkit@Picknpull.com) or your name and phone number to the cashier.
5. How do I earn points?
   Earn 1 point for nearly every $1 you spend at Pick-n-Pull.Qualifying items are part sales, services, thrift store purchases and admissions.For a complete listing of items not earning points click here.
6. How do I make sure I’m getting credit for all my qualifying purchases?
   Just present your card every time you pay for an admission or qualifying parts or service at a Pick-N-Pull location.
7. Can I get points without buying anything?
   When you sign up for your Toolkit account Pick-n-Pull loads your account with 50 points FREE to get you started on earning your first $20 Rewards Certificate. Then, points are only earned through qualifying purchases. Points are only applied to the member's card who pays for the purchase.
8. Can I get points for things I have purchased in the past?
   We're sorry, points are only earned from the time you become a Toolkit Rewards member.
9. Can I share my points with someone else?
   Rewards are non-transferable, not redeemable for cash, and must be redeemed for qualified purchases, by the member they were rewarded to.
10. Do I have to apply for the rewards certificate when I get to 350 points?
    When you obtain enough points to earn a Toolkit Rewards certificate, it will automatically be sent to your email that you registered on your member account. To view your account information or to change your information click here.
11. Can the Toolkit Rewards program be cancelled?
    Pick-n-Pull reserves the right to discontinue the Toolkit Rewards program at any time. In the event that the Toolkit Rewards program is discontinued, members will be allowed to redeem rewards that they have already been issued, within the stated expiration date.
12. Can points be taken away from my account?
    Pick-n-pull reserves the right to discontinue membership privileges and void a member's point balance and rewards if any unauthorized points are earned or redeemed, or if there is any unauthorized or misuse of this program.
13. Can I earn points on Taxes Paid?
    We do not issue points on taxes paid. For a complete listing of items not earning points click here.
14. What happens if I return something that I received points for?
    During the refund process we will ask to see your membership card and will deduct points earned from the transaction?
15. What happens to my point total when I earn a Rewards Certificate?
    Your account balance will show all the points you earn and identify your “count down” balance will go back to 350.
16. Is everyone able to become a Toolkit Member?
    Employees/associates of Pick-n-Pull and their affiliated partners and their immediate families are not eligible to participate in the program. You must be a minimum of 16 years of age to qualify for a Toolkit Rewards member account.
17. Can I save up my Toolkit Rewards certificates and use them together?
    We limit the use of rewards certificates to 1 per visit and may not be combined for a single transaction.
18. My Toolkit Rewards certificate has expired can I use it anyway?
    Toolkit Rewards certificates MUST be used within the stated expiration date on the certificate.
19. What happens if you lose electrical power when I’m making a purchase can I get my points anyway?
    If our point of sale system is experiencing technical difficulties, points will not be able to be accrued. Please e-mail us a copy of your receipt and we will get the points applied to your account.
20. I have a question on my account who can I see to get it answered?
    Ask at the store or at Toolkit@picknpull.com
21. How will I receive my $20 gift certificate when I have reached 350 point balance?
    Your $20 gift certificate will be emailed to the email address that you provided upon registration.